PRIVACY POLICY

Effective Date: 02.02.2026

Introduction

In this Privacy Policy, the terms “we”, “us” and “our” refer to BRAVA COMMINC LTD, a company registered in the United Kingdom. The terms “you” and “your” refer to any individual reading this document who is considering making a purchase from us, has already made a purchase, or is submitting an enquiry or request.

1. GENERAL PROVISIONS

This Privacy Policy explains how we collect, use, store, process and protect personal data of users of the BRAVA COMMINC LTD website.

BRAVA COMMINC LTD operates in the field of manufacturing and selling premium bespoke handmade furniture, including the creation of exclusive items tailored to the individual requirements of clients.

We recognise the importance of protecting personal data and undertake to process it strictly in accordance with:

the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018; and
any other applicable laws and regulations of the United Kingdom.

This Privacy Policy is written in clear, detailed and accessible language so that every user can understand:

what data we collect;
why we collect it;
how it is used; and
what rights you have in relation to your personal data.

By using our website, submitting enquiries, forms, messages or orders, you confirm that you have read this Privacy Policy and agree to its terms.

2. WHO WE ARE AND HOW TO CONTACT US

Legal name: BRAVA COMMINC LTD
Company number: 16248852
VAT number: 485 9487 19
Registered address: 43 Upper Temple Walk, Leicester, LE4 0SA, United Kingdom
Telephone: +44 7988531287
Email: sale@bravaatelier.com

If you have any questions relating to personal data, you may contact us using the details above.

3. WHAT PERSONAL DATA WE COLLECT

We collect only the personal data that is genuinely necessary for the operation of our business and communication with clients.

Personal data may include, but is not limited to, the following.

3.1 Data you provide directly

first name and surname;
email address;
telephone number;
delivery or installation address;
order information, including type of item, dimensions, materials and bespoke requirements;
messages, comments and enquiries sent to us through the website, messaging applications or email.

3.2 Technical data

When you visit our website, certain technical information may be collected automatically, including:

IP address;
device type and browser type;
operating system;
date and time of access; and
pages of the website viewed.

This information is not used to directly identify you and is used for website operation, performance analysis and improvement.

4. WHY WE COLLECT AND USE PERSONAL DATA

We use personal data only for lawful and clearly defined purposes, including:

to process customer enquiries and requests;
to prepare bespoke furniture design proposals;
to calculate product pricing;
to enter into and perform contracts;
to manufacture, deliver and install furniture;
to contact clients regarding their orders or enquiries;
to maintain accounting and tax records;
to comply with legal and regulatory obligations; and
to improve the quality of our services and website.

We do not use personal data without a lawful basis and do not process it in ways incompatible with the purposes set out above.

5. LAWFUL BASES FOR PROCESSING

We process personal data on one or more of the following lawful bases:

your consent;
the necessity of processing for the performance of a contract or for taking steps prior to entering into a contract;
compliance with our legal obligations; and
our legitimate interests, such as protecting our business and improving our services, provided that such interests do not override your rights and freedoms.

6. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

We treat the disclosure of personal data with the utmost responsibility and disclose it only where objectively necessary for the operation of our business, the performance of our obligations to clients, or compliance with legal requirements.

We do not sell, commercially disclose or otherwise share personal data for advertising or marketing purposes without your separate, explicit and voluntary consent.

6.1 Disclosure to contractors and professional partners

In connection with the manufacture, delivery and installation of bespoke furniture, personal data may be disclosed to the following categories of third parties:

transport and logistics companies, for the organisation of delivery;
contractors involved in manufacturing, assembly and installation;
designers, engineers and technical specialists engaged for bespoke projects;
accountants, auditors and legal advisers, for the fulfilment of financial and legal obligations; and
payment service providers and financial institutions, to the extent necessary for payment processing and compliance requirements.

Only the minimum amount of personal data necessary for the specific purpose is disclosed.

All such third parties are required to:

use personal data only in accordance with our instructions;
maintain confidentiality; and
implement reasonable and proportionate security measures.

6.2 Disclosure for delivery and installation

For the purposes of delivery, lifting and installation, we may disclose your name, telephone number and delivery or installation address to relevant third parties. Such data is used solely to provide those services and is not intended for any further use.

6.3 Disclosure to legal and public authorities

We may disclose personal data to competent governmental, judicial, regulatory or law enforcement authorities where required or permitted by applicable law.

Where we receive a lawful request, we may provide information relating to a user, and where relevant the user’s business, to authorities entitled to require such information under applicable law.

Such disclosure is carried out on an appropriate legal basis and does not constitute a breach of our confidentiality obligations.

6.4 Safeguards and limitations

In all cases of disclosure, we seek to ensure:

that the disclosure is lawful and justified;
that only the minimum necessary data is disclosed; and
that the rights and legitimate interests of users are protected.

7. RETENTION AND PROTECTION OF PERSONAL DATA

We implement all reasonable and proportionate technical and organisational measures to protect personal data against:

unauthorised access;
loss;
unlawful alteration;
destruction; and
misuse.

Such measures include, where appropriate:

restricting access to authorised persons only;
using secure communication channels;
storing data in systems with access controls; and
regularly reviewing the volume of personal data retained.

Personal data is retained only for as long as is necessary for the purposes for which it was collected, or for such longer period as may be required under United Kingdom law, including for accounting and tax record-keeping purposes.

8. MARKETING COMMUNICATIONS AND PROMOTIONAL MESSAGES

8.1 General principles

We may send informational and marketing communications only where you have given your voluntary and informed consent.

If no such consent is given, no such communications will be sent.

8.2 What we mean by marketing communications

Marketing communications may include, without limitation:

emails containing company news;
information about new collections, products and materials;
offers relating to bespoke projects;
information on discounts, special terms and promotions; and
invitations to collaborate or place repeat orders.

8.3 What data may be used

For the purposes of marketing communications, we may use:

your name;
your email address; and
your telephone number, where communications are sent via messaging applications or SMS.

We do not use personal data for marketing unless such data has been provided voluntarily.

8.4 Lawful basis for marketing

Marketing communications are sent solely on the basis of your prior, explicit and voluntary consent.

Consent may be given, for example, by:

ticking a consent box on a website form;
subscribing to company updates; or
otherwise expressly confirming consent by email or other means.

8.5 Right to opt out

You may unsubscribe from marketing communications at any time by:

clicking the unsubscribe link in an email;
sending us a message requesting that marketing communications cease; or
contacting us using the contact details set out in this Policy.

Once such a request is received, we will stop sending marketing communications without undue delay, except where communications are necessary for contractual performance or compliance with legal obligations.

8.6 Third-party services for marketing

We do not disclose personal data to third-party advertising companies for marketing purposes without your separate consent.

Where technical service providers are used to send communications, they act solely on our instructions and are required to comply with confidentiality and data protection obligations.

9. USE OF PHOTOGRAPHS AND VIDEO MATERIALS OF PRODUCTS

9.1 General

In the course of fulfilling bespoke orders, we may photograph or film completed products, interior elements or stages of production.

9.2 Purposes of use

Such materials may be used for:

demonstrating the quality and design of products;
inclusion in our portfolio;
publication on our website and in promotional materials; and
presentations and commercial proposals.

Such use will be carried out without disclosing the client’s personal data, unless otherwise expressly agreed.

9.3 Right to object

A client may object to such use by notifying us before publication.

10. BESPOKE ORDERS AND CUSTOM PROJECTS

10.1 Specific processing activities

When handling bespoke orders, we process personal data necessary for:

designing the item;
agreeing dimensions, materials and design;
calculating cost;
manufacturing, delivery and installation.

Such data may include technical parameters, drawings, visualisations and correspondence.

10.2 Limitations on use

Such information is used exclusively for the performance of the relevant bespoke order and is not used for other purposes without the client’s consent.

11. INTERNATIONAL CLIENTS AND INTERNATIONAL TRANSFERS

We may work with clients located outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, such transfers will be carried out only where there is an appropriate legal basis and suitable safeguards in accordance with UK GDPR.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies for the following purposes:

to ensure the proper functioning of the website;
to improve user experience; and
to analyse website traffic.

Cookies do not in themselves contain personal data that directly identifies you.

You may disable cookies at any time in your browser settings.

13. YOUR RIGHTS

You have the following rights in relation to your personal data, subject to applicable law:

the right to be informed;
the right of access;
the right to rectification of inaccurate data;
the right to erasure;
the right to restriction of processing;
the right to object to processing;
the right to data portability; and
the right to withdraw consent at any time.

To exercise any of these rights, please contact us using the contact details provided in this Policy.

14. HOW TO REQUEST DELETION OF PERSONAL DATA

We respect your right to control your personal data.

14.1 Deletion where no order was placed

If you have interacted with us by submitting enquiries, messages or requests but have never placed an order, you may request the deletion of all your personal data from our systems.

In such circumstances, we will delete your personal data unless retention is required to comply with legal obligations.

14.2 General deletion procedure

To request deletion of personal data, you may:

contact us using the contact details set out in this Policy;
specify that you are requesting deletion of personal data, and where relevant identify the data to be deleted; and
confirm your identity, where necessary to protect personal data.

We consider such requests in good faith and without undue delay, except where retention is required by law.

15. TRANSFERS OF DATA OUTSIDE THE UNITED KINGDOM

Where, in the course of performing an order, personal data is transferred outside the United Kingdom, we will ensure that such transfer is carried out in accordance with UK GDPR and subject to appropriate safeguards.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time.

The most current version will always be published on our website and will take effect from the date of publication.

17. CONTACT INFORMATION

If you have any questions, concerns or complaints regarding the processing of personal data, you may contact us directly.

BRAVA COMMINC LTD

Registered address: 43 Upper Temple Walk, Leicester, LE4 0SA, United Kingdom
Company number: 16248852
VAT number: 485 9487 19
Telephone: +44 7988531287
Email: sale@bravaatelier.com

We will consider your enquiry carefully, fairly and within a reasonable period.